Monday, April 13, 2009

Things I Don't Want to Punch in the Face

No, No, No...don't sweat it Jennifer...I'm not trying to shamelessly copy your gig...this is a one-time deal. We all have things that just chap our hides...make us seethe in anger...ruin our day. We all like to vent once in awhile. However, once in awhile good things happen, the girl gets the guy, Superman saves the day, blah, Blah, BLAH!!! Today was one of those days for me. I would like to acknowledge good customer service because it is a rare and precious animal. Let's back up to the beginning of this story. Back in November I decided that my old crockpot with the handle that had fell off one too many times was deemed unsuitable and needed replacement. We shopped and found a nice programmable stainless steel cadillac of a crockpot that had a lid attachment that made opening hands-free, it came with a nifty strap to secure the lid and a handy-dandy travel bag. Sweet! Just what the doctor ordered. I don't crock alot, but it gets used at least once a month. Last Thursday I made a pot roast to take down to the firehouse to feed the guys on duty. When I pulled my trusty crockpot out of the cupboard, a screw was missing from the lid attachment, making it floppy...WTH??? I went online and sent a message to Rival's customer service department and asked if they could replace that piece. A few friendly emails later, and a new crock pot is on it's way to me. I didn't have to jump up and down and scream...didn't have to threaten them with the Better Business Bureau (Oh Hi, Belva!) They listened to my complaint, gathered the pertinent information and fixed the problem. Here's what they had to say:

Dear Mary, Thank you for contacting CrockPot, a brand of Jarden Consumer Solutions. It looks like you are under warranty. So we sent you a new unit to you free of charge. That will be shipped out within 7-10 business days. If you have any further questions please let us know. Please write back if we can provide further assistance. You may also reach us at (800) 610-6665. We are open from 8:00am to 8:00pm, EST, Monday thru Saturday. Best Regards, Justin Jarden Consumer Solutions

So here's to good customer service...raise your glass (or CrockPot lid).

5 comments:

gwensews said...

What? Customer service? Customer satisfaction? I don't recognize this phenomenon!

BTW, I love Jennifer's blog! The one about the Peeks kept me laughing all day.

The Slapdash Sewist said...

Good customer service is really amazing, isn't it? Did you register your crockpot? I never send in that warranty card, even though I sometimes mean to.

Summerset said...

Now that is a rarity these days! Yay for Rival and CrockPot!

Sewfast said...

I can't remember if I sent my warranty card in or not, which probably means..."NO!". They asked for product codes on the plug that told them when it was manufactured. I truly was just hoping for a lid replacement, but they well exceeded my expectations!

Jennifer Worick said...

Sweet! I was thinking that my follow-up blog will be "Things I want to make out with." Good customer service definitely deserves a long wet one.